Warranty
Thank you for choosing a Wendougee product from Wendougee USA! We stand behind the quality of these products and are pleased to offer a 1-year limited warranty on all new purchases from www.wendougeeusa.com (Note: The same product from other resellers are not covered by us, please contact who you purchased from). This warranty covers any defects in materials or workmanship that occur during normal use of the product.
Please note that the warranty does not cover wear and tear items, as these are expected to naturally wear out over time. Additionally, the warranty does not cover any damages resulting from improper use, abuse, or neglect of the product including running on a generator or power inverter.
In the unlikely event that your product requires repairs covered under the warranty, please contact us at wendougee@espressooutlet.com to initiate a warranty claim. Please include your order number, as we will need this to process the claim. You will be responsible for shipping the product back to our repair shop for service. The product must be returned in the original packaging, and secured appropriately. (No exceptions, must be all original crate or box, foam, and supports). In the case the repair is minor, we will send the appropriate replacement part for customer to install.
We will repair or replace any defective parts covered under the warranty free of charge. If we determine that the product is not repairable or cannot be restored to its original condition, we may choose to replace it with equal or greater value. (defective product to be returned in original packaging)
For Pre-order items (not in stock, waiting for freight delivery) if you choose to cancel the order prior to delivery, or for any other mutually agreeable return of product, a non-refundable credit card processing fee up to 4% will automatically be deducted from the return. If a product has already shipped, we will not cover the return shipping fees. Return shipping fees will be deducted from return value.
For replacement parts, there is no warranty, all sales are final on replacement parts.
Thank you for your trust in our product, and we look forward to providing you with a quality experience for years to come!